Shipping Policy

As an authorized reseller of premium art supplies, we are committed to delivering your creative tools efficiently and reliably. All orders placed on our platform are processed promptly to ensure a smooth shopping experience from checkout to doorstep.

Orders are typically processed and dispatched within 1 to 3 business days after payment confirmation. Our warehouse team carefully inspects and packs every item to ensure it arrives in perfect condition, ready for your next creative project. Once your order is handed over to our logistics partners, you will receive a notification with tracking details so you can follow its journey.

We offer free shipping on all items. Regardless of the destination, the estimated delivery timeframe is 6 to 12 business days. Please note that we do not provide expedited shipping options at this time; all orders are shipped using our standard free delivery service, which has been carefully selected to balance cost savings and reliable transit times.

After your order ships, a tracking number will be sent to your registered email address. You can monitor the status of your shipment through the provided carrier link until it arrives at your doorstep. Tracking updates may take 24 to 48 hours to appear after the package is initially scanned by the carrier.

While we strive to serve customers globally, certain remote areas may experience slight delays. We are not responsible for unforeseen transit delays caused by customs or carrier disruptions, but our customer service team is always ready to assist and provide updates whenever possible.

Every order is packed with care to ensure your art supplies arrive undamaged. Markers, pens, and other delicate items are cushioned appropriately to prevent leakage or breakage during transit. We take pride in the quality of our packaging and continuously improve our methods based on customer feedback.